Best ERP & IT Services in India – Digify Soft Solutions

Best Cloud-Based CRM for Retail Business in India – Digify Soft Solutions

Designed by retail experts for retailers!

A cloud-based CRM software that increases your customer count, customer loyalty, and overall customer satisfaction.

Features That Your Customers Will Love

Leverage CRM capabilities for customer success stories and enhanced retail experience.

Customer Data On Screen

Digify Soft Solutions CRM for retail business displays the current number of customers right on the opening dashboard, allowing instant tracking and analysis.

Top 20 Customers

Automatically identifies the top 20 customers based on bills and sales value, helping you focus on high-value clients.

Know VIP Customers

Identify VIPs who have visited a minimum of 6 times in the last three months and provide exclusive offers to retain loyalty.

Regular Customers

Lists customers with more than 3 visits in the last three months to maintain consistent engagement.

Identify Risk Customers

Monitor low-frequency buyers and act with targeted promotions to prevent customer attrition.

Regain Lost Customers

Identify customers who haven’t purchased in the last 3 months and re-engage them through special promotions and offers.

Feedback & Reviews

Collect reviews on a 1-5 scale, see if customers would recommend your store, and filter for highest/lowest ratings to improve services.

Coupon Management & Data

Monitor active coupons, coupon orders, revenue generated, and discounts provided. Prevent deactivated coupons from being used in billing.

Pay Later & Contact Verification

Reduce payment risks with OTP verification for “Pay Later” customers. Verify and manage customer contact information efficiently.

Automated Anniversary & Birthday Messages

Send personalized messages to make your customers feel valued and improve loyalty.

Add International Numbers

Manage international clients with ease by storing and verifying their phone numbers.

Loyalty Ledger & Alerts

Maintain a detailed record of loyalty points, including used and remaining points, and get timely notifications for receivables/payables.

Simplifying CRM for All Retail Business Types

Stay ahead of competitors by creating a loyal customer base with Digify Soft Solutions’ CRM.

Membership Management

Create digital or physical membership cards, assign names, set purchase thresholds, and manage memberships effortlessly.

Coupon & Offer Generation

Generate coupons, discounts, and redeemable vouchers in a few clicks, boosting customer retention and sales.

Contact Module

Collect, verify, and securely store names, email addresses, mobile numbers, and WhatsApp contacts for personalized engagement.

Digital Feedback & Review Collection

Automatically send digital invoices with feedback links to enhance store experience and improve services.

CRM Dashboard Highlights

  • Customer Data On Screen – View customer count immediately.
  • Top 20 Customers – Focus on high-value clients.
  • VIP Customers – Identify and reward loyal buyers.
  • Regular & Risk Customers – Maintain engagement and reduce attrition.
  • Regain Lost Customers – Re-engage inactive customers.
  • Feedback Collection – Measure satisfaction and store performance.
  • Coupon & Loyalty Management – Track promotions and loyalty points.
  • Automated Messages – Birthday & anniversary wishes.
  • International Number Support – Manage global clients.
  • Pay Later Verification – Ensure secure transactions.
  • Receivable/Payable Alerts – Monitor financial obligations in real-time.

Why Digify Soft Solutions is the Best Cloud-Based CRM for Retail Business in India

  • Designed for Retailers – Tailored features for retail business challenges.
  • Multi-Device Operability – Access CRM on desktop, mobile, or tablets.
  • Cloud-Based Access – Monitor and manage customer data anytime, anywhere.
  • Integration Ready – Works with POS, ERP, and accounting systems.
  • Enhanced Customer Loyalty – Build lasting relationships with effective tools.
  • Data-Driven Decisions – Analytics-driven insights to grow your retail business.
  • Affordable & Scalable – Flexible pricing plans to fit businesses of all sizes.

Experience Now!

Simplify your CRM for retail business with Digify Soft Solutions, India’s leading cloud-based CRM software. Boost customer engagement, loyalty, and retail revenue with powerful, easy-to-use features.

Key Features of India’s #1 CRM for Retail Business Digify Soft Solutions

A cloud-based CRM software for retail businesses that keeps you closer to your customers, boosts engagement, and drives retail growth.

Billing

Unified Customer Database

Maintain a single, comprehensive repository of customer information. Organize customer data efficiently across all touchpoints to provide personalized and consistent services.

Inbuilt Accounting Modules

Offer Management

Create and manage promotional offers, coupons, vouchers, and discounts effortlessly with the inbuilt offer management system. Enhance customer retention and drive repeat sales.

Organize Clothing Stock

Retail POS and CRM Software

Seamless integration of CRM with POS systems allows retailers to combine transaction processing with customer management. Capture sales data, track purchases, and analyze customer behavior.

Best Selling Apparel

Customer Analytics

Robust analytics tools let you segment customers into VIP, regular, at-risk, and lost categories. Make informed decisions to enhance promotions, prevent customer churn, and increase repeat business.

Offers and Discount Management

Discount Management

Simplify the creation of discount schemes and automatically apply them at POS. Manage coupons and discounts efficiently with inbuilt coupon management software.

Sort Style-wise

Seamless Integrations

Integrate effortlessly with POS systems, e-commerce platforms, and inventory management. Synchronize accounting, stock control, and online store operations for a unified retail management system.

Sort Style-wise

Multi-Store Management

Manage multiple retail locations from a central dashboard. Integrated warehouse management ensures consistent promotions, coupons, and vouchers across all stores, providing a uniform shopping experience.

Sort Style-wise

User-Friendly Interface

The intuitive design ensures staff can quickly adapt to the CRM. Effortlessly manage customer data, promotions, and analytics, reducing the learning curve and improving operational efficiency.

Integrated Modules for All Your Retail Needs

An omnichannel retail CRM with integrated modules for:
  • Inventory Management
  • Accounting & GST Compliance
  • E-Commerce Store Management
  • POS System Integration

Supported Integrations:

  • E-commerce Platforms
  • Communication & Marketing Tools
  • Payment Solutions
  • Shipping & Logistics
  • Business Applications

Experience Omnichannel CRM for Retail Business

Manage all retail operations including accounting, GST returns, e-commerce, payroll, and POS from a single platform with Digify Soft Solutions CRM.

  • Integrated CRM Solution
  • Inventory & Customer Management
  • Multi-Store Management
  • Real-Time Business & Customer Analytics
  • Online Store Management
  • POS with GST-Compliant Invoicing

Why Digify Soft Solutions is the Best CRM for Retail Stores in India

  • Experience: Expertly engineered CRM for retail businesses.
  • Designed for Retailers: Features tailored for retail operations.
  • Implementation Support: Dedicated team assists in setup and training.
  • Cloud-Based CRM: Access customer data anytime, anywhere.
  • Integration Capabilities: Works with POS, e-commerce, and payment systems.
  • Affordable: Most feature-rich integrated CRM solution at unbeatable prices.

Impact Metrics

  • 4X Revenue Growth Rate

  • 120+ Billing Hours Saved/Month

  • 90% Faster Processing Time

  • 99% Reduction in Manual Errors

Customer Success with Digify Soft Solutions CRM

Trusted by Thousands of users”, Digify Soft Solutions CRM ensures:

  • Improved customer engagement and loyalty
  • Efficient coupon and discount management
  • VIP customer recognition and reward for regulars
  • Regaining lost customers and reducing churn
  • Collecting feedback and reviews for enhanced retail experience

How to Use Digify Soft Solutions CRM for Retail Business

Step 1: Set Up Your Retail Profile

  • Register your retail store on the CRM platform.
  • Add store details, multiple outlets (if any), and set user permissions.
  • Upload existing customer data to create a unified database.

Step 2: Manage Customer Data

  • Use the Unified Customer Database to store customer details like name, phone, email, address, and purchase history.
  • Categorize customers as VIP, regular, at-risk, or lost for targeted marketing.

Step 3: Create Promotions & Offers

  • Generate coupons, discounts, and promotional campaigns directly from the CRM.
  • Set validity periods and minimum purchase conditions for each offer.
  • Track coupon usage and revenue generated from campaigns.

Step 4: Monitor Customer Interactions

  • Track visits, purchases, and engagement for each customer.
  • Send automated birthday/anniversary messages or personalized promotions.
  • Regain lost customers by sending timely reminders and exclusive offers.

Step 5: Analyze Customer Behavior

  • Use Customer Analytics to identify trends, purchase patterns, and high-value customers.
  • Access detailed reports to enhance store strategy, improve promotions, and prevent churn.

Step 6: Streamline Billing & POS

  • Integrate Retail POS and CRM software to manage transactions and customer data in one place.
  • Apply discounts and coupons automatically at checkout.
  • Enable secure payment and pay-later options with verification.

Step 7: Multi-Store & Inventory Management

  • Synchronize data across multiple outlets with multi-store support.
  • Monitor inventory levels in real-time, ensuring no stock-outs or overstock situations.
  • Track coupon and promotion usage across all stores for consistent customer experience.

Step 8: Feedback & Customer Engagement

  • Collect ratings, reviews, and feedback post-purchase.
  • Analyze customer sentiment and adjust your service strategy accordingly.
  • Reward loyal customers with points, discounts, and exclusive offers.

Benefits of Using Digify Soft Solutions CRM for Retail

  • Increase Customer Retention

    Recognize VIP and regular customers, and provide personalized attention to retain them.

  • Boost Sales and Revenue

    Offer management, coupons, and promotions drive repeat purchases and higher basket value.

  • Streamline Retail Operations

    Integrates customer data, billing, POS, inventory, and promotions in a single platform.

  • Enhance Customer Satisfaction

    Personalized messaging, feedback tracking, and loyalty programs create a better shopping experience.

  • Data-Driven Decision Making

    Customer analytics and reporting allow you to make informed business decisions.

  • Multi-Store Synchronization

    Manage multiple outlets efficiently with real-time inventory and customer updates.

  • Secure and Cloud-Based Access

    Access your retail CRM anywhere, anytime, from desktop or mobile.

  • Reduce Manual Errors

    Automated billing, discount application, and customer data updates minimize mistakes.

  • Efficient Marketing Campaigns

    Targeted campaigns for specific customer groups increase engagement and ROI.

  • Time & Cost Savings

    Save hours on manual data entry, billing, and customer management.

Avail the Free Demo Now!

Experience the #1 cloud-based CRM for retail business in India. Increase customer count, streamline operations, and grow your retail business with Digify Soft Solutions CRM.

Schedule a Demo | Join Thousands Happy Retailers
Copyright © Digify Soft Solutions 2025

Key Questions & Answers About Digify Soft Solutions: India’s Best Cloud-Based CRM for Retail Businesses

Digify Soft Solutions CRM helps retail businesses engage customers effectively by providing a unified customer database, automated feedback collection, personalized greetings on birthdays/anniversaries, and targeted promotions. Retailers can identify VIP, regular, and at-risk customers and implement personalized campaigns to increase loyalty and repeat purchases.

The key benefits include centralized customer data, improved customer retention, streamlined discount and coupon management, multi-store support, real-time customer analytics, faster billing, seamless integration with POS and e-commerce platforms, and secure cloud access to all retail data anytime.

By leveraging advanced customer analytics, loyalty point management, and promotional campaigns, retailers can identify high-value customers, reward repeat buyers, and re-engage lost customers. This targeted approach drives higher sales, enhances customer loyalty, and encourages positive reviews.

The CRM supports multi-store management with centralized dashboards, unified promotions, and inventory syncing across all locations. Retailers can manage offers, coupons, and customer data across multiple outlets seamlessly, ensuring consistent service and a unified shopping experience for all customers.

Digify Soft Solutions CRM integrates with POS, e-commerce, and accounting systems, enabling retailers to manage stock, track sales, calculate GST, generate invoices, and maintain customer data from a single platform. This reduces errors, saves time, and simplifies operations across all business functions.

Features like unified customer database, VIP identification, anniversary/birthday messaging, automated promotions, and loyalty point management allow retailers to personalize interactions. Customers feel valued, receive relevant offers, and experience tailored service, increasing satisfaction and repeat visits.

The CRM automatically categorizes customers based on visits and purchase behavior. VIP customers are identified by frequent purchases, regular customers by repeated activity, and at-risk or lost customers are flagged for re-engagement campaigns. Retailers can take proactive actions to retain and reward valuable customers.

Retailers can create, manage, and track coupons, vouchers, and discount offers easily. The system prevents expired or deactivated coupons from being used, monitors coupon revenue, and integrates discounts seamlessly at the POS or online checkout, reducing manual errors and boosting campaign efficiency.

It provides a single platform for managing customers across physical stores, online e-commerce stores, and multi-location retail chains. All customer interactions, sales data, and loyalty points are synchronized, creating a consistent omnichannel shopping experience and increasing customer satisfaction.

The CRM delivers real-time analytics, reporting, and dashboards on sales, inventory, customer behavior, and promotions. Retailers can analyze VIP, regular, and at-risk customer segments, measure campaign effectiveness, and optimize inventory and offers, enabling smarter decisions that drive growth and profitability.

© Copyright digifysoft 2025.